Refund policy
Refund & Return Policy
At Gary Boards, we take pride in the quality of our serving platters and want you to have the best possible experience with your purchase. Please review this policy carefully before placing your order.
All Sales on Discounted Items Are Final
All sale or discounted serving platters are final sale.
We do not offer refunds, returns, or exchanges on items purchased on sale, including for change of mind, incorrect selection, or general dissatisfaction.
30-Day Warranty (Optional Add-On)
Customers who purchase our 30-Day Warranty at checkout are eligible for additional protection.
If you purchased the warranty and experience an issue with your serving platter within 30 days of delivery, please contact us at:
Our support team will review your case and work with you to provide an appropriate resolution where applicable.
30-Day Money-Back Guarantee (Non-Sale Items Only)
For customers who did not purchase the 30-Day Warranty, we offer a limited 30-day money-back guarantee on full-priced, non-sale items only.
This guarantee does not apply to serving platters purchased on sale or with a discount.
To be eligible:
- The platter must be unused and in its original condition
- You must contact us within 30 days of delivery
- Proof of purchase is required
- The return request must be reviewed and approved by our support team
Once your request has been reviewed, we will provide further instructions where applicable.
Order Processing & Shipping
Please ensure that all shipping and contact information is entered correctly before placing your order.
Gary Boards is not responsible for delays or delivery issues resulting from incorrect or incomplete shipping information provided by the customer at checkout.
Please allow approximately 15–30 days for your serving platter to be prepared, shipped, and delivered.
Damaged or Incorrect Orders
If your serving platter arrives damaged or you receive the incorrect item, please contact us as soon as possible with your order information and photos of the issue.
Our support team will review the situation and work with you toward an appropriate resolution.
Contact Us
If you have any questions regarding your order or this Refund & Return Policy, please contact:
Gary Boards
📧 garyboards@outlook.com